Sep 16, 2024
Trust as a Revenue Driver: The ROI of Responsible AI Practices
In this episode, we’re joined by Ben Roome, an expert in AI ethics and the co-founder of Ethical Resolve. Ben has been at the forefront of responsible AI practices for over a decade, working with major tech companies and startups to help them navigate the complexities of ethical decision-making in technology.
Ben shares insights on the importance of trustworthiness in technology and how it has become essential for companies to prioritize ethical practices. He emphasizes that there are no inherently ethical companies; rather, there are companies capable of making ethical decisions reliably and at scale. We discuss how culture and capacity play crucial roles in fostering an environment where ethical considerations are integrated into business practices.
Chapters
(00:00) Trust is essential for companies, and breaking that trust can lead to users leaving the platform.
(03:21) Ethical companies are those capable of making reliable ethical decisions at scale, combining culture and capacity.
(10:18) The Cambridge Analytica scandal marked a significant shift in public perception regarding the ethical implications of technology.
(20:16) Responsible AI practices can lead to increased revenue and reduced costs by fostering trust and avoiding ethical debt.
(40:54) Trustworthiness should be a prerequisite for participation in the market, as it directly impacts user engagement and company success.
Host Links
https://www.linkedin.com/in/jaysingh10125
Guest Links
https://www.linkedin.com/in/benjaminroome/
Keyword:
trust, AI ethics, responsible AI, governance, data privacy, ethical decisions, Cambridge Analytica, generative AI, explainability, impact assessment, user trust, accountability